Original topic:

YouTube Music won't play

(Topic created: 09-14-2021 03:49 PM)
FTLego
Asteroid
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HD and UHD TVs

The issue is on my Samsung TV UN43MU6100.
Software version: T-KTMUABC-1290.3 (up to date).
YouTube app version: web_20210913_08_RC00.

I reset the app through YouTube settings to see if it would help. Same issue.
Factory reset the TV. Same issue.

Issue:
Any "YouTube Music playlist" or "My Mix" or any channel that has " - topic" as suffix won't play. It shows the cover of the song with a buffering logo for a few seconds, then the error.
Error: Something went wrong. Unknown Audio Playback Error Playback ID: 7Z5Jc_UVySu3dZwf

ID changes depending on the video/song, obviously.

 

UPDATE 1:
Software version: T-KTMUABC-1300.3 got rid of these issues

UPDATE 2:
Same software version but these issues are back, could be because of an update from youtube app. Not sure.

28 Replies
SamsungJam
Community Manager
Community Manager
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HD and UHD TVs

Have you attempted to reset smart hub by any chance?  Are you logged into Youtube Music?  Have are you getting this error when using a different account?  


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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FTLego
Asteroid
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HD and UHD TVs

Yes, I did the reset. Even unplugged it for a few seconds afterward, just in case.

I'm logged in. Tried two accounts of Google, both with YouTube Premium.

usereAJM4cICAG
Asteroid
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HD and UHD TVs

I have updated the firmware on my UN65MU800D to 1300.3 from 9/10/2021 and reset everything you can reset.  Even tried playing music only tracks on a guest account before logging back in after the reset to make sure it was not something with the google account, no luck.  Still get "An Error Occurred" after buffering for a few seconds on ANY audio/music only tracks.  I have had to switch to another device (Xbox One) to play YouTube music through my system (which worked fine btw).  Please get a bug report to the developers!!!

MsBri1
Neutron Star
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HD and UHD TVs

Hello there guys, I want to thank you for the feedback. The suggestion has been marked for the engineering team to review and we appreciate your participation in the Community.
 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

userIdTukGdVvN
Constellation
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HD and UHD TVs

Same issue with the YouTube app on our Samsung smart TV. From the YouTube Music tab, most videos will not play. Same with the album cover and buffering icon, and same error message, with a different Playback ID of course. We also tried multiple accounts, reinstalling the app, etc.

Interestingly, the problem appears to be uniquely connected to the TV. We started a video on the YouTube phone app and it worked fine. When we casted to the TV, it tried to play for a second, then the same thing happened.

Very frustrating and haven't been able to find any solutions.

Spicoli_SGT
Galaxy
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HD and UHD TVs
Same exact issue. YouTube on my Samsung TV will not play any of my YouTube music playlist songs, or a ton of other songs.
usereAJM4cICAG
Asteroid
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HD and UHD TVs

Same issue with 2017 Samsung Series 8 65" 

Cannot play ANY "songs" (audio only tracks available in YouTube App under Music menu that only display the album art and play the song).  "Videos" with motion or displaying lyrics play fine.  This affects playback of playlists that mix "songs" and "videos" causing playback to stop whenever the list hits ANY "song"

Error: Something went wrong. Unknown Audio Playback Error Playback ID: XXYY0Dx4390490

usergweFtOMUME
Constellation
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HD and UHD TVs
I have the same problem. Looks like there is a bug on the YouTube app on Samsung TVs. I wish they would fix it. It is super frustrating. I wanted to buy another TV. I wouldn't recommend Samsung TVs due to this issue.
userMonGxTXroE
Astronaut
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HD and UHD TVs

Samsung UE43MU6172 . No "YouTube music playlist" or "My mix" or any channel with the suffix "- theme" will be played. It displays the song cover with the buffering logo for a few seconds, followed by an error.