Original topic:

YouTube Music won't play

(Topic created: 09-14-2021 03:49 PM)
FTLego
Constellation
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HD and UHD TVs

The issue is on my Samsung TV UN43MU6100.
Software version: T-KTMUABC-1290.3 (up to date).
YouTube app version: web_20210913_08_RC00.

I reset the app through YouTube settings to see if it would help. Same issue.
Factory reset the TV. Same issue.

Issue:
Any "YouTube Music playlist" or "My Mix" or any channel that has " - topic" as suffix won't play. It shows the cover of the song with a buffering logo for a few seconds, then the error.
Error: Something went wrong. Unknown Audio Playback Error Playback ID: 7Z5Jc_UVySu3dZwf

ID changes depending on the video/song, obviously.

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3 Replies
SamsungJam
Community Manager
Community Manager
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HD and UHD TVs

Have you attempted to reset smart hub by any chance?  Are you logged into Youtube Music?  Have are you getting this error when using a different account?  


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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FTLego
Constellation
Options
HD and UHD TVs

Yes, I did the reset. Even unplugged it for a few seconds afterward, just in case.

I'm logged in. Tried two accounts of Google, both with YouTube Premium.

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userIdTukGdVvN
Constellation
Options
HD and UHD TVs

Same issue with the YouTube app on our Samsung smart TV. From the YouTube Music tab, most videos will not play. Same with the album cover and buffering icon, and same error message, with a different Playback ID of course. We also tried multiple accounts, reinstalling the app, etc.

Interestingly, the problem appears to be uniquely connected to the TV. We started a video on the YouTube phone app and it worked fine. When we casted to the TV, it tried to play for a second, then the same thing happened.

Very frustrating and haven't been able to find any solutions.

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