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Asteroid

Re: Blu-ray player power cycling whenever plugged in

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If you work for Samsung, Why ar'nt you telling "victims", they can get their players Replaced !  FOR FREE ! ? ? ?

 

I was helped with free shipping Label, for two players.

 

I must thank another registered user who shared this tip with me.

 

Here is the Lint to contact Samsung:

https://www.samsung.com/us/support/contact/

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Constellation

Re: Blu-ray player power cycling whenever plugged in

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Having the same problem with my BD-JM57C since June 19.

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Astronaut

Re: Blu-ray player power cycling whenever plugged in

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Exactly the same day mine started

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Constellation

Re: Blu-ray player power cycling whenever plugged in

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I too have been having the same issue with all three of my BD-JM57C players since June 19th.  Didn't use any of them on the 18th but did use one on the 17th; everything was fine.  When the issue presented on the 19th, I switched it out for another one; everything was fine; then the next day when I attempted to use the same player, the issue presented; so I tried a different one; same issue; then I started to think it was the TV; so I moved it; same issue; then I began to think that perhaps Samsung was no longer supporting the player, so I reached out to tech support and found out that the J-series players are having issues, that tech support is aware of and working on.  Just completed a chat and there's still no solution or timeframe for one.

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Constellation

Re: Blu-ray player power cycling whenever plugged in

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Swapped out two, similar issues, then the third downstairs did the same. I'm going to try them again since it's been a few days and probably a firmware issue and maybe they'll have downloaded a fix

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Highlighted

Re: Blu-ray player power cycling whenever plugged in

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Having same problem with my 5900. Started  6-23-20.

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Astronaut

Re: Blu-ray player power cycling whenever plugged in

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Oh my goodness!!!  Same problem with my BD-J5700 Blu-ray Disc Player for about the last week or so (on or about 6/20/20).  The machine just keeps cycling on and off.  Won't stay on to allow any type of reset...just a repeated, incessant noise like it is trying to read a DVD even when there is no disc inside the tray.  We tried unplugging it for a while, but no change.  

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Astronaut

Re: Blu-ray player power cycling whenever plugged in

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Any solutions yet? I am having the same issue and it's killing my 14 year old. Please let me know when you get an answer. Thanks!

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Asteroid

Re: Blu-ray player power cycling whenever plugged in

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https://www.samsung.com/us/support/contact/

 

They promised to replacy my two units.

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Community Manager
Community Manager

Re: Blu-ray player power cycling whenever plugged in

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We are aware of the boot loop issue that appeared on certain 2015 Samsung Blu-Ray players and are offering free mail-in repairs to customers who have been impacted. We encourage any customer with questions to contact us directly via chat or call at 1-800-SAMSUNG.

 


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