I am also having this issue since yesterday June 18, 2020,. I am in Canada. I've tried contacting support and they were not aware of the issue. I showed them this thread and the only smart thing they could tell me was that it must be unrelated since this is a US website and I am based in Canada. Clearly it's a global problem. They asked me if it was still under warranty. They also asked me to resert the device through the main menu (ignoring the fact that I kept repeating the menus were not accessible), and they told me to try and update the device once more (again, ignoring that the machine does not stay turned on, and that the updates are automatic through wi-fi). I ended up writing a written complaint, which I suggest everyone do. If there is no responses soon from Samsung ackowledging problem and a fix this will likely need to be escalated as the issue is to widespread.
I'm in Canada too and its the same thing with our J5700. Our units are the same Region 1 units as the US got but something tells me they will try and tell Canadians we are out of luck. Same thing happened with a recall on our Honda.
There can be no easy repair to this problem, the software needs to be upgraded or down graded, and this can not happen while the machine is cycling. To fix these bricked machines will require that the internal flash be accessed through the mainboard, or possibly removed, and replaced, not a cheap fix. They will probably offer a small credit towards the pruchase of a new Samsung product, which, for me, is unacceptable.
My first contact with customer service was quick to point out that I was out of warranty, thankfully I was already aware of the issue, unlike many others who think that their player just got old and needs replacing.
I am in Canada too, and am using a BD-J5700, that I picked up at Costco for $99, and I want it fixed. Consumer protection laws here will be on my side. I will give Samsung a few days to get this figured out, the guy on the customer support chat asked for a couple of days, so I will. If the issue is not resolved to my satisfaction early next week, I will take the gloves off.
"Sorry you had to experience this, there is nothing wrong with your Blu-Ray player. It is caused by an update from Samsung, which will be fixed by Samsung technical team as soon as possible. Kindly wait for a day or two for the issue to be resolved. Again, I truly apologize for the inconvenience. (Please unplug it for now, then check it every 6 hours and keep it plugged for a few minutes so the blu ray will receive the update.)"
I am in the US and as of 10pm central time last night (6/18), the player is doing the infinite loop too. The main menu flashes for 1 second and then black and then repeat. The buttons do not work on the player. The only button that works on the remote is the eject button. I am unable to do a reset. I contacted Samsung chat and he said they are not aware of any problem. Hopefully Samsung will come up with a fix soon.
