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Original topic:

Blu-ray player power cycling whenever plugged in

(Topic created on: 6/17/20 1:28 PM)
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userhKrKXDmNJp
Cosmic Ray
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They just confirmed they are not arranging collections !

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userxFxKqK1PaS
Astronaut
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Out of Miami Fl the same issue. I happen to have 2 blu ray surround systems same model J5500. One works the other one goes on and off in a split second. I contacted samsung support they provided me information for me to send unit to cvg new jersey for repairs. Has anyone else contacted samsung support and was given this same solution ???


@userSlY6jXH8C3 wrote:

...it was working fine last night.



@userSlY6jXH8C3 wrote:

...it was working fine last night.


 

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@userxFxKqK1PaS wrote:

Out of Miami Fl the same issue. I happen to have 2 blu ray surround systems same model J5500. One works the other one goes on and off in a split second. I contacted samsung support they provided me information for me to send unit to cvg new jersey for repairs. Has anyone else contacted samsung support and was given this same solution ???



Yes.  I am in New York.  Samsung on-line chat rep gave me a repair ticket email for both of my BD-J57C bricks.  Two UPS shipping labels arrived in my email shortly after that.  Shipping address is a Samsung Repair Center in Riverdale NJ.

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usert9VDAX4kAv
Constellation
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Yes, through an online chat I received a repair authorization and was emailed a free shipping label to Riverdale, NJ.

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AlexandreGarc
Cosmic Ray
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userdeXYv6yELJ
Asteroid
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My HT-J5550W started doing power cycles after restart. I am surprised to see so many effecties and still no solution from Samsung

useroJP0lFUTvF
Asteroid
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Just as a general data point, my brother has a Samsung Blu-ray player and because he works in IT it's never been connected to the Internet and never updated.  In other words it's running whatever original firmware it shipped from the factory with.  No problems with rebooting or anything similar.  Unfortunately it doesn't resolve the "bad firmware update" vs "expired cert" question because either could have been caused by newer firmware, but it does indicate that there was at one point firmware that didn't cause this problem.

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userVRSkVdcEY3
Asteroid
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@useroJP0lFUTvF wrote:

Just as a general data point, my brother has a Samsung Blu-ray player and because he works in IT it's never been connected to the Internet and never updated.  In other words it's running whatever original firmware it shipped from the factory with.  No problems with rebooting or anything similar.  Unfortunately it doesn't resolve the "bad firmware update" vs "expired cert" question because either could have been caused by newer firmware, but it does indicate that there was at one point firmware that didn't cause this problem.


You'll be interested to learn that my friend has a 5300 that was running B-JM53BSPWWB-1020.1 and was fine. When he learned that I (inexplicably!) have a 5300 running 1021.0, the newest one, and it's both connected to the internet and working fine, he ran the firmware update his asked to do. Now his is stuck in the boot-loop. It seems that this problem is quite a bit more complex than a bug in the firware or an expired cert, like you said...

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user2s8hvB6G77
Asteroid
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As reported by several others, I had success reaching out to Samsung support via the website, and received a prepaid label to return my unit for repair.   The support agent asked a few standard troubleshooting questions like 'What have you tried so far?' and 'Was it plugged into a surge protector?' which of course makes no difference whatsoever here.  But, the end result was I received the prepaid label and was told that the repair would take 5-7 business days once they received my unit.

 

Also, my unit is out of warranty and that was not an issue -- they didn't even mention it.  

 

I handed the package over to UPS yesterday afternoon, so my fingers are crossed that I'll have a working unit back in a couple of weeks!

userSWZ0xUw4zw
Cosmic Ray
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I was denied a shipping lable and told a firmware update was soon to be posted. Right, like I have ANY faith in what they say. I'm outraged!

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