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HT-ES4200 Loud crackling sound when switching to AUX

(Topic created: 06-19-2021 11:43 PM)
peter_1988
Constellation
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Home Theater

Hi there,

My HT-ES4200 home theater system (just out of the blue - whilst playing music via AUX), started giving loud crackling sound. 

Symptoms only show via AUX (unfortunately I cannot test it playing a CD/DVD since the player is dead).
I sense that some part of the amplifier has gone.
Please check out the video I made to hear/see the symptoms: https://youtu.be/tn22_0YM2Tc
Any suggestion is welcome.
Thank you,

Peter

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SamsungLou
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I only have access to information on US products. You will be able to get better information from the Samsung UK Community, or the Samsung UK Support sites.


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ABackwardsRT
Astronaut
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Home Theater
If probably from the age of the system after being used so many times
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peter_1988
Constellation
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Thank you for your kind answer. I believe age is irrelevant (I have an amp which is 30+ years old and still working.).
I would like to find the source of the error and the solution.

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ABackwardsRT
Astronaut
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Home Theater
What I'm saying possible wear & tear or there's something interfering with the connectionivity. I would do a customer support troubleshoot. Just going by what your saying cause the video isn't okay or says unavailable.
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peter_1988
Constellation
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Thank you ! You are right, somehow YouTube couldnt render my video file, I corrected it now: https://youtu.be/tn22_0YM2Tc
Thanks for checking !

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SamsungLou
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I am unable to find this model in my system. Was this purchased in the US?


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peter_1988
Constellation
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Home Theater
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SamsungLou
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I only have access to information on US products. You will be able to get better information from the Samsung UK Community, or the Samsung UK Support sites.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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SamsungGill
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Have you tried using a different Aux cable? If it's not the cable, the port connections may be going out.

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peter_1988
Constellation
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Thank you for your answer. Yes I did use different cables however the problem still persists.
Even when there are no cables attached to the home theater system, the loud crackling static sound is still there.

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