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Intermittent connection between my HW-800T soundbar & EU75AU9000KXXU tv

(Topic created: 07-05-2023 03:37 AM)
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SiWri1
Constellation
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Home Theater

I'm currently experiencing an intermittent loss of connection between my HW-800T soundbar & EU75AU9000KXXU tv.

Every few minutes the sound will stop for a second or two then resume.

I'm using the HDMI eARC input.

I've just played the sound through the TV only and through wireless headphones and there is no loss of sound. 

I've also reset the soundbar and this doesn't help.

Any suggestions please? It has been working fine for a year or so, but has just started doing this.

Thanks. 

 

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Samsung_Moderator
Community Manager
Community Manager
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Home Theater

"Thanks for reaching out. Support for US products is the focus of this forum. As your device is a non-US model information is severely limited. We kindly suggest that you use this link to look for a support team in the area your product was manufactured in: https://www.samsung.com/us/common/visitlocation.html 

Additionally, if you scroll to the bottom of the page on the website for your region, you might discover that your nation provides its very own support forums, just like this one! Just look for the Community Option.

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Samsung_Moderator
Community Manager
Community Manager
Options
Home Theater

"Thanks for reaching out. Support for US products is the focus of this forum. As your device is a non-US model information is severely limited. We kindly suggest that you use this link to look for a support team in the area your product was manufactured in: https://www.samsung.com/us/common/visitlocation.html 

Additionally, if you scroll to the bottom of the page on the website for your region, you might discover that your nation provides its very own support forums, just like this one! Just look for the Community Option.

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