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Original topic:

No sound out of subwoofer on HW-Q70T soundbar

(Topic created: 12-06-2020 03:20 PM)
usersjcVb5RPLk
Astronaut
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Home Theater

Subwoofer connected wireless to soundbar.  Solid blue light, but no sound, vibration or anything.  Tried everything but no help.

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SamsungLarry
Community Manager
Community Manager
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Hey, give this link a shot: https://www.samsung.com/us/support/troubleshooting/TSG01110401/ If this does not help I recommend letting a service technician have a look. As we would like to gather additional information and look at this from a case by case basis please provide the full model code and the serial number of the device as well as your best contact phone number, name, and email.  
 
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SamsungTam
Samsung Moderator
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Can you explain what troubleshooting steps you did? I would love to assist you on this matter. 


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userwN2A1VtcM7
Astronaut
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I am facing the same issue. I just bought a q70t sound bar. My tv is a samsung uhd 55inch 8series from 2016.

The soundbar works with no issues. The subwoofer also connects to the soundbar without any issues, the connection light is solid blue... However as op stated no audio out of the subwoofer!! I rest the connection couple of times but no luck.. please help!!

SamsungLou
Samsung Moderator
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Does this happen if you connect a different device to the soundbar?


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NAcharya1
Cosmic Ray
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Home Theater

Having the same issue on the Q950T soundbar and Q90T  TV. The only workaround I have found that works is to power up all the connected devices (TV, soundbar etc. ) then after you see the solid blue light on subwoofer then unplug the subs power and replug the power. This seems to force the resync and reconnects to the soundbar.

 

For what its worth by rear speakers not having this issue just the sub. 

I am yet to try re sync'ing using the (manual) setup instructions to see if that helps with a more permant solution.  

 

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usernTiieLLMmR
Constellation
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Home Theater

I have same problem. I have followed guidance from Samsung , updated sound bar software etc to no avail. The soundboard and woofer connect-solid blue ligh5 on subwoofer.

This is very annoying since only purchased one week ago.

Any ideas what to do now?

 

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NAcharya1
Cosmic Ray
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Home Theater

have you removed the power from the sub and reconnected did that work for you? while annoying its fixing the issue for me.

 

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usernTiieLLMmR
Constellation
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Home Theater

Yes- and updated firmware and reset etc

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usernTiieLLMmR
Constellation
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Home Theater

I had same problem. However, i have solved. 

I had only connected soundbar to power and not the TV. The HDMI cable from soundbar i originbally connected went to SKY Q box. I hadnot used eARC HDMI cable connection from soundbar to TV. 

I now have  a deep base sound emanting from subwoofer- simple mistake on  my part.

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userLi9szKjgug
Constellation
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Home Theater

Hi, I'm using a QLED Q90T 55" tv and a Q70T soundbar. The connection is via eARC. I've even purchased a brand new HDMI lead that supports eARC.

Solid blue light on subwoofer. 

Updated firmware in tv and soundbar. 

Tried manual reconnection with subwoofer. 

Tried the initialisation of the soundbar. 

Tried unplugging the subwoofer and plugging back in.

Still no sound from the sub.

Tried external devices ie samsung phone. Still nothing.

Please help.

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