JUMP TO SOLUTION Solved

Original topic:

Q990C Wi-Fi not connecting to router a day or two after successfully adding it via Smartthings

(Topic created: 07-03-2023 09:05 AM)
8663 Views
Altr
Constellation
Options
Home Theater

I added my  Q990C sound bar to my smart things app and was able to use it to control the sound bar for a day or two. It worked fine on my Apple iPad  and Pixel  phone. The Wi-Fi signals are strong. After a day or two the Q990C does’t connect to  my Wi-Fi router. I tried this on 5GHz and 2.4GHz bands with same results. I automatically reboot my router every night. Any ideas what is causing the problem?

1 Solution


Accepted Solutions
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Home Theater

Hello! Thank you for reaching out! I also agree with @JBTechfanatic, if this does not help then I would also recommend reaching out to our smart things community for more help with this. You can find them here: https://community.smartthings.com/

View solution in context

0 Likes
Reply
2 Replies
JBTechfanatic
Black Hole
Options
Home Theater
Its annoying i kmow but delete it from smarthings and readd it as new one more time use your 2.4ghz for your bar and it should be good
0 Likes
Reply
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Home Theater

Hello! Thank you for reaching out! I also agree with @JBTechfanatic, if this does not help then I would also recommend reaching out to our smart things community for more help with this. You can find them here: https://community.smartthings.com/

0 Likes
Reply