Samsung Q990D unresponsive after 1020 firmware update

[Jwrc]

Since the update, the soundbar is unresponsive and can't be reset.

Seems like quite a few people with the issue

[DARKDEALX-23]

I think best of luck to Samsung. Because they’re going to be impacted majorly by their share price dropping and their loyalty trust base getting evaporated.  

[DJaye]

Same issue... update and now not working. Has samsung announced anything for this?

[Sarpe]

same problem on my  q990D ... bricked (v1020.7) Romania

[VirtualT]

Same issue here Western Australia

[bullus0]

Still no official news from Samsung? I hoped at leastthe recognized it. When I now call the support center again I am the first who mention it 🙂 I guess they are all told to keep it secret still... In the background I hope Samsung is working overtime in there software department now (is this located in Korea or they give that away to India or...) 

For now I filled in my return paper work inclusive a movie of not working bar and will ask just before return if the repair shops (external company) if they can push for at house fixing. I hope they are in direct contact to development support from Samsung.... Or not and also just start replacing blind the motherboards because it doesn`t cost them money anyway...

[VirtualT]

Im sort of hoping there will be SW fix however unlikely.

[WK2122]

Who here is actually going to ship their unit back? Would hate to start the process and have a software update come out that corrects the issue. Although not even sure it’d work to update through the usb port?

[Mithrandir1980]

In case it serves you any my bar has been resurrected I have disconnected it where current half an hour, before plugging it I pressed the ignition button of the bar and the plug-in controller and it has worked again in case you want to try.

[bullus0]

I am currious what the ignition button is? the right one on top of the bar? And what is the "plug-in controller" is that a button because you pressed it? 

Did you got exact the same issue that none of the remote buttons except the on/off and only the right button of the soundbar was responding a bit? 

Did you also have no sound/screen anymore (no HDMI) and only message HDMI arc or HDMI 1 on the small screen?

Thanks

[Seanlcq]

What do you mean by the "ignition button" and "plug-in controller"?