Samsung Q990D unresponsive after 1020 firmware update

[Jwrc]

Since the update, the soundbar is unresponsive and can't be reset.

Seems like quite a few people with the issue

[gajhira]

Soo, Samsung has not made any official communication yet of this dissaster, why are they hidding this **bleep** thinking we are stupid ?

[VincentDeo42]

it is unfathomable how Samsung doesn't have a "roll-back" feature for updates in case something goes wrong.  That or a built in self-check that rolls back to the prior version if it doesn't pass a start-up self-test.

This is what any responsible consumer-minded company would do.  I have slowly turned my home to the Samsung SmartThings environment with my TV, Fridge, washer and Sound system so far, but witnessing something like this really leaves a bad lasting impression.

Even if no solution has been found so far, a responsible company should attempt to reassure its consumers that they have not been forgotten, that they will be taken care of, and what lengths they will go to rectify the problem and how they will prevent something similar in the future.

Come on, Samsung! Don't lose your best customers who are willing to purchase your flagship products by staying silent.  You will lose us.

[Aarynkaal]

A few days ago, my system wasn't as loud as I remembered, so I went and check the volume, turned out the system wasn't working, tried unplugging and plugging back in, but every button would just light up the BT in the unit and nothing else. Peru user

[jayb611]

Same issue India

[jayb611]

same issue , all button not responding . india

[vsn]

same Czechia ... I just packed and send to RMA ... im so angry

[PilarS]

Same issue. Spain.
I bought it on February 9th, and on March 13th, it crashed. The screen stays on TV eArc, it doesn't respond to the remote control, it can't be reset, and it takes a long time to turn off with the BYE message.
Fortunately, MediaMarkt offers me the option of a replacement.

[Gmbrthel]

Same problem here since the update

[Afrowoman]

Sae happened to me here in New Zealand. **bleep** never buying anything from Samsung again.

[userqPDs3JSA61]

My new Soundbar q990d arrived yesterday. One rear speaker will not connect. Flashing blue light. Soundbar is working though. Should I send it back?  typical!