Samsung Q990D unresponsive after 1020 firmware update

[Jwrc]

Since the update, the soundbar is unresponsive and can't be reset.

Seems like quite a few people with the issue

[ravio]

Not sure how they are going to fix it when it can’t even connect to the internet. 

[kayleennn]

Same issue. 5 month old soundbar not working suddenly today. Soundbar says “TV eARC” and factory resetting is not working. Soundbar seems frozen/unresponsive. 

[SchröderMitÖ]

Exactly same here.
Drove me nuts last night.

😩😩😩

[ApocalypseRogue]

Same here mate! Spent hrs last night thinking I'd messed something up! Then another 2hrs on Samsung chat this morning having me do this and do that and still nothing 😭 apparently an engineer is coming out 🤷🏻 mines 4 months old, I'm in the UK :united_kingdom:

[ngsalmon]

Same issue, stuck on HDMI 1, not responding to remote except for power, no sound, unable to reset.  What are our options?

[userhIOq7sQd0n]

Same problem here. As instructed by Samsung Tech Support, I sent the soundbar only to their Repair Center two days ago.

[scottuf]

They instructed me to send everything. Thankfully, they are paying the shipping and packaging costs

[Members_FSPCAzP]

same issue lets see if we get an official answer from samsung

[Klogge98]

same problem here, unresponsive. Only showing “tv earc” no matter what. Can’t be factory reset with holding the volume buttons.

[jcm72]

I have the same problem. My sounder seems to be bricked since the last update. I have the Q990D and am based in the UK