Samsung Q990D unresponsive after 1020 firmware update

[Jwrc]

Since the update, the soundbar is unresponsive and can't be reset.

Seems like quite a few people with the issue

[Members_H4PoDAR]

I had the same issue it is stuck on tvearc will not reset by the buttons being non responsive  I only had this for a month the soundbar will not reconnect to smart things app Samsung set up a ticket  the girl told me to only send the soundbar I’m glad I called back  she did a video share to see if I did the reset and to see the issues  I called back in the morning and was told to send the sub and rear speakers also so I’m glad I followed up but  that update bricked all

our units  the only suggestion is to  send it in for repairs which really sucks 

[Shawi]

Same issue

[Phruff]

Same issue, customer service ran me through all the basic troubleshooting and nothing.  Have a ticket in and waiting for a call. 

[xomaszi93]

 The same problem q930d - Poland

[McNednarb]

Checking in, same issue with a 10-month old device. Hope Samsung can engineer a solution rather than having everyone return their device. 

[msmajeed]

I’ve got the same exact issue on my HW-Q990D soundbar. Firmware auto updated and it seems to have bricked it. No response even after powering down the soundbar for an hour. Can’t even reset it as there is no response and the screen doesn’t even light up! Horrendous only had it for 4 months or so. 

[bth92]

the same problem q990d - TURKEY

[Patpe]

the same problem q990d - Poland 

[Rafaman]

same issue with a q700D, bircked yesterday. Any fixes yet?

[csongor9999]

I’m experiencing the same issue with my HW-Q990D soundbar. It automatically updated through the SmartThings app yesterday and then suddenly stopped working. Now, I can only turn it on and off, none of the other buttons respond. In the SmartThings app, it appears offline, but I can still check the firmware version, which shows 1020.7. I’ve tried all the recommended solutions, including resetting the soundbar, but nothing worked. I also contacted Samsung’s chat support. We went through all the reset steps together, but the issue persisted. They’ve escalated the case, and I’m currently waiting for their response.