Original topic:

Soundbar HW-QS730D Can't Connect to Samsung Freestyle via WiFi on new router

(Topic created: Friday)
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Members_rPativG
Constellation
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Home Theater

Hey,

I recently picked up a new router (Netgear Nighthawk RS500) and have been trying to reconfigure my setup with my Samsung Freestyle 2nd gen and QS730D soundbar. Originally, I was able to connect the soundbar to the Freestyle via WiFi using SmartThings without any issues. Now on the new router, despite being on the same 5ghz network, the soundbar isn't able to connect to the Freestyle via WiFi at all. For reference, my old router is an Asus RT AC-3100.

To test if it was a problem with a soundbar, I ended up turning on the old router and the soundbar was able to successfully connect to Freestyle through WiFi again. I've factory reset the soundbar multiple times and have verified the soundbar and the Freestyle were on the same network. I'm wondering if there's a router setting that I need to configure that's preventing me from connecting the soundbar through WiFi.

Any help or insight would be greatly appreciated!
Thanks!

1 Reply
GaryB82
Galactic Samsung Care Ambassador
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Home Theater

I would suggest reaching out to netgear support for help setting up your new router since it’s causing an issue with connectivity with the soundbar.  Since it works with your old router 



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