After Samsung offered the "opportunity" to ship my "bricked" Q990D soundbar back to them, they called to complain I hadn't taken time off to get to the UPS store. I plan to go today but received this email this morning:
"Please insure your product and use a shipper that provides a tracking number. Samsung is not liable for any in transit damage"
So, Samsung "bricked" a brand new (two months old), $1500 Q990D, that I bought directly from them, wants me to ship it to for repair, yet claims they're not liable and I have to pay for insurance.
I was a Samsung "fanboy." Guess that ends today...
UPDATE:
Went to UPS store: $24.67 to pack the thing...and UPS could not ADD INSURANCE to pre-paid shipping label from Samsung. Curious to see if this now "magically" breaks in transit.
