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Constellation

Auto-Fill Water Pitcher Leaks

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My water pitcher is leaking when I'm pouring into glass. Purchased 11/13/2019, I'd like a replacement pitcher. 
model # RF28R7351SG/AA

seriel # <HIDDEN>

Thank you,

Holly

310CB789-5CB1-48C4-941D-165094261955.jpeg

1 SOLUTION

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Samsung Moderator
Samsung Moderator

Re: Auto-Fill Water Pitcher Leaks

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We are sorry to hear about this.  You want to make sure that you're handwashing the pitcher as putting it within the dishwasher could cause damage to it which would result in the leaking that you're experiencing. 

 

Also, please check out the following link: http://www.samsung.com/us/support/troubleshooting/TSG01001852/

 

If you've done all the above, the pitcher would require replacement.  If you're out of the one year's manufacturer's warranty, you may purchase a replacement pitcher here: Samsung Parts or you can call 1.800.627.4368

 

If you're within warranty, or still needing assistance, please utilize one of the options below: 

Message a Moderator

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Make sure to include the following in  your message:

-Full model code

-Serial number 

-Photos of the leaking pitcher


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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18 REPLIES 18
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Constellation

Auto-Fill Water Pitcher Leaks

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I purchased  RF28R7351SR refridgerator at the end of last year and have had our pitcher leaking for the past couple months. I have taken the lid off and reset it but it just seems to always leak. I checked the pitcher and it doesn't appear to have any cracks and damaged areas.  It appears the rubber seal isn't quite thick enough to prevent water from leaking out. Can the rubber seal be replaced or does the whole pitcher need to be replaced before 1 year of use?

 

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Astronaut

Auto-Fill Water Pitcher Leaks

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My auto fill pitcher leaks out the front when I pour it, I have to hold a towel up to it when I pour from it. It has been going on almost since the beginning of using the fridge but it getting worse quickly

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Constellation

Auto-Fill Water Pitcher Leaks

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I have the same issue, water gets everywhere, the tile floor gets wet and becomes slippery! 

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Astronaut

Auto-Fill Water Pitcher Leaks

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I am haveing the same issue as others. I purchased this refridge specifically for the water pitcher feature and its close to un-usable. Can I get the contact of a Samsung rep who can provide me with options for replacement or repair? The fridge itself works great, just this feature is a design oversight.

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Constellation

Auto-Fill Water Pitcher Leaks

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Refrigerator model RF23M8070SR/AA

AUTO-REFILL water pitcher leaks on the front rim when pouring water into a glass. The top of the pitcher is properly attached to the container but still leaks. 
 

SN <HIDDEN>

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Asteroid

Re: Auto-Fill Water Pitcher Leaks

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One thing I tried that seems to be holding up so far is to take the rubber seal and instead of fitting it over the pitcher as installed fit it over with the short sides on the long sides which will reshape it.  Basically rotate the seal 1/4 turn.

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Constellation

Auto-Fill Water Pitcher Leaks

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This is absolutely pathetic. The design is a failure. I cannot imagine  that they were unaware of the difficulty when they approved the design. A new design with a one piece body that removed the infuser would be a welcome upgrade. 

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Astronaut

Auto-Fill Water Pitcher Leaks

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Hey, our Samsung water pitcher leaks when we pour. It's been like this since we had it but I really just got around to reaching out about it. I reviewed the troubleshooting links provided by Samsung on the bestbuy message board. The suggested fix ( taking it apart and reassembly didn't work. Looking for other options or info on how I can replace it 

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Asteroid

Re: Auto-Fill Water Pitcher Leaks

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Don't put it in the dishwasher (not saying you did) but don't.

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