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Broiler randomly turns on when baking in both convection and conventional modes.

(Topic created: 05-25-2022 11:39 AM)
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userXWi8udpLm5
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Kitchen and Family Hub

The broiler on my Samsung oven has started to randomly switch itself to broil and burns whatever was baking.  I've seen a couple other posts on it and want to know if there is a solution that has already been found.  The model is NE58K9430SS/AA.  It was manufactured in August 2018 so it's not even 4 years old.  

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Samsung_Moderator
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Kitchen and Family Hub

Hi there, Thanks so much for letting us know about this. I can definitley understand the concern with having the correct elements heating. Based on what you've described, we would recommend service at this time. You can use the following link to locate an authorized service center in your area: http://www.Samsung.com/us/support/service/location

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Samsung_Moderator
Community Manager
Community Manager
Options
Kitchen and Family Hub

Hi there, Thanks so much for letting us know about this. I can definitley understand the concern with having the correct elements heating. Based on what you've described, we would recommend service at this time. You can use the following link to locate an authorized service center in your area: http://www.Samsung.com/us/support/service/location