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Original topic:

Dishwasher DW80R7061US Soap Dispenser Door won't open

(Topic created: 11-28-2022 08:43 AM)
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Relsom
Constellation
Options
Kitchen and Family Hub

 

Inoperative even with empty load.  No 110 volts to solenoid.

 

 

 
 

1 Solution


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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Kitchen and Family Hub

Hi there, I can definitely see how frustrating it would be to have a dishwasher that doesn't dispense the soap. To help with this, I'm first providing the following link to our guide on what steps to take if the detergent is not dispensing in your dishwasher. 

 

https://www.samsung.com/us/support/troubleshooting/TSG01000970/

 

Once these steps are completed, if the soap still isn't dispensing, the unit will require service. There are a couple options here we can take based on your warranty status. 
If you’re in the one-year manufacturer’s warranty, please gather together the full model and serial number of your unit, and have ready your name, street address, 2 phone numbers (Best contact, alternative number), email, and place of purchase. Provide this information to an agent, in one of the following options below:
1.) Reach out to a Moderator directly, by selecting our name and the message option. When messaging please use a link to this thread in addition to the info above.
2.) Reach out to us on Facebook or Twitter. Please provide the same info as above, as well as the link to your thread.
3.) You can also contact 1-800-726-7864, if you’d like to speak with a live agent about this situation.
4.) Last, if you wish to speak with a live agent and don’t want to call in, you can reach out to our Live Chat team. 
If you’re out of the one-year manufacturer’s warranty: 
1. You can utilize this link to locate an authorized service center in your area to obtain estimates for repairs: http://www.Samsung.com/us/support/service/location or reach out to any local repair shop.
2. The other option, would be a replacement of the unit. Samsung.com offers amazing deals on different models that may be to your liking, check out those deals here: https://www.samsung.com/us/dishwashers/

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2 Replies
KennewickMan
Black Hole
Options
Kitchen and Family Hub
Seems like you've already discovered the issue.
0 Likes
Reply
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Kitchen and Family Hub

Hi there, I can definitely see how frustrating it would be to have a dishwasher that doesn't dispense the soap. To help with this, I'm first providing the following link to our guide on what steps to take if the detergent is not dispensing in your dishwasher. 

 

https://www.samsung.com/us/support/troubleshooting/TSG01000970/

 

Once these steps are completed, if the soap still isn't dispensing, the unit will require service. There are a couple options here we can take based on your warranty status. 
If you’re in the one-year manufacturer’s warranty, please gather together the full model and serial number of your unit, and have ready your name, street address, 2 phone numbers (Best contact, alternative number), email, and place of purchase. Provide this information to an agent, in one of the following options below:
1.) Reach out to a Moderator directly, by selecting our name and the message option. When messaging please use a link to this thread in addition to the info above.
2.) Reach out to us on Facebook or Twitter. Please provide the same info as above, as well as the link to your thread.
3.) You can also contact 1-800-726-7864, if you’d like to speak with a live agent about this situation.
4.) Last, if you wish to speak with a live agent and don’t want to call in, you can reach out to our Live Chat team. 
If you’re out of the one-year manufacturer’s warranty: 
1. You can utilize this link to locate an authorized service center in your area to obtain estimates for repairs: http://www.Samsung.com/us/support/service/location or reach out to any local repair shop.
2. The other option, would be a replacement of the unit. Samsung.com offers amazing deals on different models that may be to your liking, check out those deals here: https://www.samsung.com/us/dishwashers/