Family Hub 9 broke View Inside - Camera’s not initializing

[cdawson2000]

Hello and happy new year!

Yesterday I upgraded the software on my Samsung Fridge (RF27T5501SR) to Family Hub 9 (Tizen 7.0) . I did this by doing a factory reset of the unit.

After the reset was complete I noticed that the View Inside app no longer worked. A default picture appeared and the error “Image recognition failure. Please try again in a moment” message appeared.

I am in IT so I immediately  began troubleshooting. I suspected that the upgrade broke something. Maybe a missing driver for the cameras or something since the View Inside app had been working flawlessly for the past 2 1/2 years. 

I found on YouTube how to enter into Engineer Mode and ran the Camera Test.

As suspected, the Cameras failed to Initialize. 

So here I am, unable to use one of the main reasons I purchased this product. Hopefully someone from Samsung can pass this upstream to the Software Engineering teams. I am sure I am not the only owner that has this issue given the amount of complaints I’m seeing about Family Hub 9.0.

I’m looking for a bug fix release to restore this functionality. Being in the business for a long as I have, I’m under no illusion that the fix will be out anytime soon but It would be nice to get it sometime in the next 6 months.

My family really enjoys this Fridge. I hate to lose  such an important feature. If anyone has any recommendations I’m all ears, Of course I’ve done all of the normal troubleshooting tactics, “red button” turn off, soft reset, factory reset, etc.

Best regards,

Chris

[Members_DIFsvcw]

Has anyone found out how to downgrade the firmware with USB?  Thanks. 

[usernLZtmtNOYF]

I had a repair person show up today, 

step1: replace the screen done, he was very happy. camera seemed to work, error 41 still showed up. 

he didnt do a factory reset on the old tablet so asked him to reconnect it and do a factory reset, then connected the new screen back, and he goes need to change the mother board. 

replaced the mother board and he left- camera's dont work, error 41 still shows up... 

he says open another ticket and I will come with more parts LOL - just unsure of what to do with this I hope someone at Samsung can read this - such a waste of resources. 

- and he says we should be happy he put a new screen is which costs 900.00 LOL - problem still exists..

[userl0UWhxBrwZ]

Dang same problem here. I did notice that it seems like it was going to recognize what did was in the fridge. Anyone find anything please pass on!

[usernLZtmtNOYF]

mine started to work randomly last night, still get error code 41 but camera's work.