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Original topic:

Family Hub RS27T5561SR/AA not dropping ice

(Topic created: 3 weeks ago)
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MTpockets
Constellation
Options
Kitchen and Family Hub

Hello,

tray fills up but ice won’t drop. When I use the test button all appears to work as it should. Not showing any error code and completed power cycle. Not sure what to do next. Anyone have any suggestions with this issue? Thanks in advance!

1 Solution


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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Kitchen and Family Hub

Hello! Thank you for reaching out! I would recommend trying the information in the following link: https://www.samsung.com/us/support/troubleshooting/TSG01209062/#ice-does-not-dispense.

If this does not help then this will require service. Depending on your warranty you will have a couple of options.

 

- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up. 
- If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup
- If you're OUT of warranty, you can use this link below to find a service center in your area. 

https://www.samsung.com/us/support/service/locations/

 

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2 Replies
ChaosSaber
Neutron Star
Options
Kitchen and Family Hub
Contact a technician to look at it
0 Likes
Reply
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Kitchen and Family Hub

Hello! Thank you for reaching out! I would recommend trying the information in the following link: https://www.samsung.com/us/support/troubleshooting/TSG01209062/#ice-does-not-dispense.

If this does not help then this will require service. Depending on your warranty you will have a couple of options.

 

- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up. 
- If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup
- If you're OUT of warranty, you can use this link below to find a service center in your area. 

https://www.samsung.com/us/support/service/locations/