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Microwave oven grease filter pops off suddenly

(Topic created: 06-26-2019 07:52 PM)
userdzkUhoWyPO
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Kitchen and Family Hub

Samsung Microwave oven, less than a year old.  The grease filter by the vent fan falls off suddenly even while the fan is not on.  Any solution or is it a defective part?

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SamsungLou
Samsung Moderator
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Kitchen and Family Hub

We can definitely see how concerning this may be! I would first ask if you've recently purchased a new filter and if this is a new filter installation? If so it could be the filter itself, and you may need to reach out to where you purchased it to have the filter replaced.

Also, you will always want to make sure that you're purchasing any filter for your unit from an authorized Samsung parts distributor such as http://www.samsungparts.com

Next would be to make sure you're replacing and maintain the maintenance properly. This link can assist with maintenance as well as installing a new filter:  https://www.samsung.com/us/support/answer/ANS00049239/ 

 

If you have purchased an authorized Samsung filter and tried the steps in the article and the filter continues to come out of place, more than likely service will be required on your unit. You can reach out to a local service center in your area by utilizing the following link, http://www.samsung.com/us/support/service/location  or reach out to one of our moderators via this   PM Link. to discuss this matter further. 

 


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SamsungLou
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We are sorry to hear about this. Please send the model and serial numbers to this PM Link.


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userNQgYc1wqWG
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Hello, 

 

We also having this issue. Can you please provide a replacement? We got the microwave from July 2019 and the microwave grease filter popped off. 

Thank you!

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userGCLPJCBrrK
Constellation
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Kitchen and Family Hub

I am also having this problem with the model me21m706bag.  What is the solution? 

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LRudy54
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I purchased a replacement grease filter latch, item # DE94-02912A. I took 5 screws off from the bottome of the microwave which gave me enough room to reach in and remove the old latch. Then I removed the two screws on the bottom of the microwave holding the latch piece on. Remove the old piece and replace with the new piece.  WaLa...

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user1Izy6TvLse
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Kitchen and Family Hub

Mine just started doing that this morning. Any fix?

userYDohQUvHB2
Astronaut
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We have been experiencing the same issue with our Samsung Microwave.  Did you find a solution?

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userkE481SgxHt
Constellation
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I have the same issue, is there a fix for this?

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Solution
SamsungLou
Samsung Moderator
Samsung Moderator
Options
Kitchen and Family Hub

We can definitely see how concerning this may be! I would first ask if you've recently purchased a new filter and if this is a new filter installation? If so it could be the filter itself, and you may need to reach out to where you purchased it to have the filter replaced.

Also, you will always want to make sure that you're purchasing any filter for your unit from an authorized Samsung parts distributor such as http://www.samsungparts.com

Next would be to make sure you're replacing and maintain the maintenance properly. This link can assist with maintenance as well as installing a new filter:  https://www.samsung.com/us/support/answer/ANS00049239/ 

 

If you have purchased an authorized Samsung filter and tried the steps in the article and the filter continues to come out of place, more than likely service will be required on your unit. You can reach out to a local service center in your area by utilizing the following link, http://www.samsung.com/us/support/service/location  or reach out to one of our moderators via this   PM Link. to discuss this matter further. 

 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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userNQgYc1wqWG
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@SamsungLou,

 

we are also having the same issue. We just bought the microwave on July 2019 and the microwave grease filter popped off. Is this a defect? Can you please send a replacement?

 

model # ME18H704SF

description - OTR Mic Samsung 1.8 cubic feet overtherange