Original topic:

Oven door glass shattered

(Topic created: yesterday)
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Jcp2
Constellation
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Kitchen and Family Hub

IMG_0190.jpeg

The glass on our oven door shattered. I’m having trouble finding a replacement part number for it. The model number of the oven is NE63T8111SS (07). Can someone point me in the right direction or let me know if just the glass is replaceable or if you have to replace the entire door. 

 

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JLo33
Galaxy
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Kitchen and Family Hub
I would replace the door, contact customer service and ask?
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Failang3l
Constellation
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Kitchen and Family Hub
If you have the "shop samsung" app, you should be able to register your product under "my products." Once registration takes effect, it tells you about its current warranty status and you can file a repair request from there too.

I registered all of mine just in case. I only know because I had recently done so for my dishwasher and decided to start keeping track of them all. General customer service can also help, but my experience on the phone wasn't great. Was easier submitting from app. They will then throw you to a 3rd party appliance repair place and they contact you directly after that.
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