JUMP TO SOLUTION Solved

Original topic:

Oven range randomly powers off. Model# NX60T8511SG/AA

(Topic created: 05-25-2021 10:38 AM)
2390 Views
useratBxyuKivk
Constellation
Options
Kitchen and Family Hub

Installed this range about 3 weeks ago and everything seems to be working except the entire unit will randomly power off mid baking cycle.  The power is good to the unit and I’ve tried running it via different outlets and circuits to eliminate an electrical possibility.  If it cools down for a while and I unplug it and plug it back in, it powers back up.   I’m stumped on this one.

0 Likes
Reply

1 Solution


Accepted Solutions
Solution
SamsungCaleb
Samsung Moderator
Samsung Moderator
Options
Kitchen and Family Hub

I understand how this may be frustrating and want to help have you tried the troubleshooting steps below? 

 

If your range or oven powers on but does not heat, this is a separate issue. See our guide for that issue specifically.

Electrical repairs should be performed by a licensed electrician. Also, Samsung cannot ensure normal operation if a generator is used as a power source, since generators do not offer a stable power supply.

  1. Verify the oven door was not left open.

    The oven will turn off if the door is left opened for over 1 minute.

  2. Check the temperature probe (if applicable).

    If the probe is only partially inserted, the icon on the panel will light up, but the oven will not cook. Once you try to cook, the oven will shut off immediately because the connection to the probe is not secure.

    Either completely insert or completely remove the temperature probe to prevent this.

  3. Check the circuit breaker.

    Reset the circuit breaker by switching it off for 30 seconds and then switching it back on. If your range continues to trip the circuit breaker, contact a licensed electrician.

  4. Inspect the power cord.

    Verify that the range is plugged in securely and that the cord is not loose. For a gas range, test the outlet with another item, like a lamp. If other items do not work in the outlet, the issue is with the outlet, not the range. Contact a licensed electrician.

  5. Check the power supply.

    Your appliance will need either a 120V or 240V connection, depending on your model.

If the troubleshooting steps did not help above then you have a couple of options based on your warranty. 

- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up. 
- If you're within the one year warranty, you can Private message me or one of our moderators with your full model and serial number to have service setup
- If you're OUT of warranty, you can use this link below to find a service center in your area. 

https://www.samsung.com/us/support/service/locations/


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in context

0 Likes
Reply
1 Reply
Solution
SamsungCaleb
Samsung Moderator
Samsung Moderator
Options
Kitchen and Family Hub

I understand how this may be frustrating and want to help have you tried the troubleshooting steps below? 

 

If your range or oven powers on but does not heat, this is a separate issue. See our guide for that issue specifically.

Electrical repairs should be performed by a licensed electrician. Also, Samsung cannot ensure normal operation if a generator is used as a power source, since generators do not offer a stable power supply.

  1. Verify the oven door was not left open.

    The oven will turn off if the door is left opened for over 1 minute.

  2. Check the temperature probe (if applicable).

    If the probe is only partially inserted, the icon on the panel will light up, but the oven will not cook. Once you try to cook, the oven will shut off immediately because the connection to the probe is not secure.

    Either completely insert or completely remove the temperature probe to prevent this.

  3. Check the circuit breaker.

    Reset the circuit breaker by switching it off for 30 seconds and then switching it back on. If your range continues to trip the circuit breaker, contact a licensed electrician.

  4. Inspect the power cord.

    Verify that the range is plugged in securely and that the cord is not loose. For a gas range, test the outlet with another item, like a lamp. If other items do not work in the outlet, the issue is with the outlet, not the range. Contact a licensed electrician.

  5. Check the power supply.

    Your appliance will need either a 120V or 240V connection, depending on your model.

If the troubleshooting steps did not help above then you have a couple of options based on your warranty. 

- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up. 
- If you're within the one year warranty, you can Private message me or one of our moderators with your full model and serial number to have service setup
- If you're OUT of warranty, you can use this link below to find a service center in your area. 

https://www.samsung.com/us/support/service/locations/


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

0 Likes
Reply