Original topic:

Samsung Jet 75

(Topic created: a month ago)
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Samsung_nqZdsPC
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  • 2 years ago we bought the Samsung Jet 75 vacuum with the clean station.   Been very happy with it, and never had a problem - until today.  When we went to empty the canister into the clean station, the flap on the bottom of the canister broke off at the hinge.  So, I contacted Samsung support to order a replacement.

Well - no can do.  They don't make a replacement.  They make a canister that doesn't have a flap at the bottom, so you can't use the clean station.  So, now I have a $129 clean station that I can't use, unless I buy a whole new $269 vacuum.

I cannot believe Samsung can get away with selling a product, which they still sell, and not sell parts.  Hopefully, Samsung will read this and come up with a solution - but if not, then I won't be buying this brand again...

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userDTzzJhvHtD
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Same problem. In the past 5 years I've purchased:

$3,000 Samsung TV, $1200 phone. $250 Vacuum. I'm now looking at a Washer/Dryer...but not a Samsung!!!  Never again Samsung.

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