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Original topic:

Stove issues - HOT SURFACE light will not go off

(Topic created: 04-28-2022 06:26 AM)
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pEwglj3
Astronaut
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Kitchen and Family Hub

Hello

  My Samsung glass flat top stove HOT SURFACE light will not go off after two days.  How can I fix it?

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Samsung_Moderator
Community Manager
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Kitchen and Family Hub

I can definitely understand how frustrating this may be. If you unplug the unit or cut the power to it at the circuit breaker for about 5 minutes, then retry it, does it work as intended? If this does not help I recommend letting a service technician have a look. As we would like to gather additional information and look at this from a case by case basis please provide the full model code and the serial number of the device as well as your best contact phone number, name, and email.  
 
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Samsung_Moderator
Community Manager
Community Manager
Options
Kitchen and Family Hub

I can definitely understand how frustrating this may be. If you unplug the unit or cut the power to it at the circuit breaker for about 5 minutes, then retry it, does it work as intended? If this does not help I recommend letting a service technician have a look. As we would like to gather additional information and look at this from a case by case basis please provide the full model code and the serial number of the device as well as your best contact phone number, name, and email.  
 
Send a message on Facebook 
 
Send Message on Twitter 
 
Send Message to Moderator