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Missed Ring notifications on Samsung Family Hub Fridge

(Topic created: 04-27-2022 06:57 PM)
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uservsQRAV9zOb
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Kitchen and Family Hub

Hello,
A few months ago I started having problems with my Ring app on the Samsung Family Hub Fridge. When the doorbell rings notifications are not getting to the fridge - at least not all of them. It’s intermittent. I receive them all on the app on my phone. Most of the time the fridge does not wake up and broadcast the live feed as it should. It usually registers less than 50% rings on a given day. I thought it has something to do with wifi going to sleep mode but I cannot find it anywhere. The fridge runs on Tizen. My Family Hub is on: TIZEN 6.0 (AFH-US-KTM-21-XXXXMU 20210813_055302) RS5300T V4 and Ring app is on version: 6.1.2. Any help would be appreciated.

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Samsung_Moderator
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Community Manager
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Kitchen and Family Hub

I can definitely understand how frustrating this may be. I recommend reaching out to our SmartThings team. They can be reached at 1-866-813-2404

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Samsung_Moderator
Community Manager
Community Manager
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Kitchen and Family Hub

I can definitely understand how frustrating this may be. I recommend reaching out to our SmartThings team. They can be reached at 1-866-813-2404