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care of griddle on gas range NX58H9950WS

(Topic created: 05-03-2016 01:10 PM)
c_b
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I am looking for details about how to take care of the griddle that comes with the gas range NX58H9950WS.  The user manual states that the griddle is 'coated'.  It also says to "not use metal utensils that can damage the griddle surface".  Does that mean that the griddle is nonstick coated?   At first glance it does not appear to be...  

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SamsungJam
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Hello there! The griddle is nonstick coated. So, please, please please avoid metal utensils.


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SamsungJam
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Hello there! The griddle is nonstick coated. So, please, please please avoid metal utensils.


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c_b
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Thank you!
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SamsungJam
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We're glad that we could be of assistance 🙂 


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MikeR
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to tag along  Is it dishwasher safe? Does it need to be seasoned? Any special cleansing agents?

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SamsungTam
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Thank you for reaching out to us MikeR. You probably should hand wash the griddle. Yes you will need to season it, and there is not any "special cleansing agents" for it. Thank you. 


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c_b
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How does one season a non-stick griddle?   

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SamsungTam
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The process would be the same for a non-stick as a "normal" griddle. Thank you. 


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usernckR8Fgpz4
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There is very little information regarding this griddle in the user manual as well as the web site regarding use, care and cleaning.  I used the griddle the first time according to the directions that I had and my food did stick.  I had used oil on the pan as well as the food to avoid this but the food still stuck.  I cleaned the pan with warm water and dish soap and checked the samsung website for further information.  Upon reading the FAQ about the griddle care, it stated that the griddle was non stick and that it should be seasoned. I attempted to season the pan as I had my other cast iron pans but upon doing so the 'coating' that is on the pan began to come off.  So, ultimately, I did'nt know what to do with this pan, I am hestant to use it because of the peeling of the coating.

I called customer service at samsung and spoke to Eugene who told me that the pan was NOT non stick and they have no control over what is posted on this forum and the information about it being non stick and needing seasoned is not correct.  I was pretty disappointed because I was linked to the forum from their web site so I assumed the information was samsung approved.

 I was told that despite there being miniscule information in the user manual as well as the web site regarding the use and care of this griddle, I am basically out of luck.  Samsung is not helping me resolve the issue.  If I want a replacement for the griddle, I must purchase one at a cost of $166. 

So, if you are reading this and need information on the griddle my advice is:

1.  The griddle is not non stick

2.  Food does stick, even when you oil the pan and the food

3.  Do not attempt to season the pan as you would other cast iron pans, coating will peel off

4.  Samsung is of no help in resolving any other issues you may have with this accessory (they are "very sorry" though)

Thortok
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