Original topic:

ios Smart Things app not useable

(Topic created: 3 weeks ago)
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Kitchen and Family Hub

I just purchased a new Samsung Bespoke refrigerator and downloaded the ios Smart Things app to control it. When I go to the app it recognizes the refrigerator and suggests I add the device. When I click on Add it takes me to the sign in screen. I fill out the email address (I already have a Samsung account online - and it works online using my laptop). When I click Next it takes me to a new screen -

"Couldn't load webpage.

You're not authorized to view this page.

Error 403: Forbidden. INVALID SESSION

WIPV2USSauseast1_ 1717515938731_99999-7783096202.999"

And that's as far as I can get. If I go online to register the fridge I get:

"We are under going a system maintenance to enhance our customer experience. Please check back in a few hours. Thank you for your patience"

Unable to register new fridge...

Any help you could offer would be much appreciated.

*** 6/13/23 UPDATE

After going through all the Samsung help lines and phone calls it was determined my iPhone was at fault. I tried the iOS app on my wife's iPad and it took right off. Then I installed the app on her iPhone and that worked just fine. I then compared section by section in the settings section and BINGO one of them (not sure which one) opened everything up. Working just fine now, Smart Things app is great!

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