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58 crystal UHD power supply failed

(Topic created: 06-17-2024 09:06 PM)
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juanm217
Constellation
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LED and OLED TVs

Got a new 58 crystal UHD back in 2022. A few months in the screen or it's power supply failed. Since it was still under warranty, samnsung repaired it at my place, no charge. Now two years have gone by and it's the same thing once again. Exactly he same issue, only I don't know if is still under warranty. But seriously are samsung tv only good for less than 2 years? Is there any chance samsung can replace the actual tv this time since this is the same issue it had from before? I now wish I had a new TV back then instead of having it repaired.

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Samsung_Moderator
Community Manager
Community Manager
Options
LED and OLED TVs

Hello! @juanm217 I completely understand your frustrations about the tv power supply failing. I'll be more than delighted to assist.  Due to the age of the unit, it is out of warranty. However, you can check with your local retailer to see if you purchased an extended warranty.

 

Here's a link for service/labor from an Authorized Service Center near you, please visit:


http://www.samsung.com/us/support/service/location

 

 If you have any additional questions don't hesitate to reach out to us in the community. 

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Samsung_Moderator
Community Manager
Community Manager
Options
LED and OLED TVs

Hello! @juanm217 I completely understand your frustrations about the tv power supply failing. I'll be more than delighted to assist.  Due to the age of the unit, it is out of warranty. However, you can check with your local retailer to see if you purchased an extended warranty.

 

Here's a link for service/labor from an Authorized Service Center near you, please visit:


http://www.samsung.com/us/support/service/location

 

 If you have any additional questions don't hesitate to reach out to us in the community.