Original topic:

No se ve la imagen

(Topic created: 11-04-2022 08:27 PM)
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Maarcko
Constellation
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LED and OLED TVs
Compre hace menos de un año mi tv samsung y hoy encendió, pero no se ve ninguna imagen. Que triste que una marca tan reconocida sea tan ineficiente.

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Samsung_Moderator
Community Manager
Community Manager
Options
LED and OLED TVs

Hello! Thank you for reaching out! I understand how this can be frustrating with your TV not displaying properly. Since this is occurring you can try the troubleshooting steps in the following link: https://www.samsung.com/us/support/troubleshooting/TSG01109749/#tv-with-a-one-connect-box-has-no-pic...

 

If this does not help then this will require service, depending on your warranty you will have a couple of options for service: 

 

- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.

- If you have an extended warranty you can reach out to them to have service set up. 

- If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup

- If you're OUT of warranty, you can use this link below to find a service center in your area. 

 

https://www.samsung.com/us/support/service/locations/

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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
LED and OLED TVs

Hello! Thank you for reaching out! I understand how this can be frustrating with your TV not displaying properly. Since this is occurring you can try the troubleshooting steps in the following link: https://www.samsung.com/us/support/troubleshooting/TSG01109749/#tv-with-a-one-connect-box-has-no-pic...

 

If this does not help then this will require service, depending on your warranty you will have a couple of options for service: 

 

- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.

- If you have an extended warranty you can reach out to them to have service set up. 

- If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup

- If you're OUT of warranty, you can use this link below to find a service center in your area. 

 

https://www.samsung.com/us/support/service/locations/

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