No se ve la imagen

[Maarcko]

Compre hace menos de un año mi tv samsung y hoy encendió, pero no se ve ninguna imagen. Que triste que una marca tan reconocida sea tan ineficiente.

[Samsung_Moderator · Accepted solution]

Hello! Thank you for reaching out! I understand how this can be frustrating with your TV not displaying properly. Since this is occurring you can try the troubleshooting steps in the following link: https://www.samsung.com/us/support/troubleshooting/TSG01109749/#tv-with-a-one-connect-box-has-no-pic...

If this does not help then this will require service, depending on your warranty you will have a couple of options for service: 

- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.

- If you have an extended warranty you can reach out to them to have service set up. 

- If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup

- If you're OUT of warranty, you can use this link below to find a service center in your area. 

https://www.samsung.com/us/support/service/locations/