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None of the suggested solutions to fix remote pairing with TV work

(Topic created: 03-02-2022 10:58 AM)
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userfrJUjIiVsw
Constellation
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LED and OLED TVs

Dear Samsung Community and Moderators,

I cannot get my remote to pair with the TV UA55TU8500KXXA. I've tried holding power down until it hard restarts, then holding back button together with play button for 5 seconds. Nothing happens. The red light on the remote just keeps blinking, and the TV message comes up saying "Not Available". I've tried unplugging for 2 minutes, and doing it again. Nothing. I've removed the batteries from the remote and put them back in and tried again, nothing works.

I now have a very expensive 1 year old TV which is rendered completely useless as I cannot control or navigate it to work. Please can someone assist.

Thanks 

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Samsung_Moderator
Community Manager
Community Manager
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LED and OLED TVs

Hello! I understand how this can be frustrating with this occurring just want to confirm have you tried the troubleshooting steps in the link below? 

 

https://www.samsung.com/us/support/troubleshooting/TSG01202543/

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Samsung_Moderator
Community Manager
Community Manager
Options
LED and OLED TVs

Hello! I understand how this can be frustrating with this occurring just want to confirm have you tried the troubleshooting steps in the link below? 

 

https://www.samsung.com/us/support/troubleshooting/TSG01202543/

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