Original topic:

Paramount + keeps crashing

(Topic created: 07-24-2024 04:12 PM)
691 Views
userUGncQxUCH5
Asteroid
Options
LED and OLED TVs
I have a Samsung Crystal UDH. I upgraded after my Roku TV went out. Now any time I watch Paramount + the app will give me a blank screen during live and if I'm watching a show it will freeze and put a white box in the center. I have spoken with Paramount + and they say it's a Samsung problem. Any advise would be helpful.
11 Replies
Ziahh
Halo
Options
LED and OLED TVs
Just a suggestion have you restarted the whole tv
0 Likes
Ziahh
Halo
Options
LED and OLED TVs
Like unplug it and plug it back in, delete the app and re install it
0 Likes
userUGncQxUCH5
Asteroid
Options
LED and OLED TVs
Yes I have tried both. I have to reinstall the app when it does this. I have even factory reset and started over.
0 Likes
Ziahh
Halo
Options
LED and OLED TVs
Mhmmm weird
0 Likes
Ziahh
Halo
Options
LED and OLED TVs
Did you check to see if there was any updates? On the soft
0 Likes
Ziahh
Halo
Options
LED and OLED TVs
Software
0 Likes
userUGncQxUCH5
Asteroid
Options
LED and OLED TVs
I did. Paramount+ says this is an issue with Samsung since I am not able to update the app.
0 Likes
Tjacobso
Constellation
Options
LED and OLED TVs
I heard about an issue just like this on another tv. And was told to unplug the tv and push and hold the power button to drain the capacitor, to drain the remaining energy.
0 Likes
userUGncQxUCH5
Asteroid
Options
LED and OLED TVs
I'll give it a try
0 Likes