Paramount + keeps crashing

[userUGncQxUCH5]

I have a Samsung Crystal UDH. I upgraded after my Roku TV went out. Now any time I watch Paramount + the app will give me a blank screen during live and if I'm watching a show it will freeze and put a white box in the center. I have spoken with Paramount + and they say it's a Samsung problem. Any advise would be helpful.

[Ziahh]

Just a suggestion have you restarted the whole tv

[Ziahh]

Like unplug it and plug it back in, delete the app and re install it

[userUGncQxUCH5]

Yes I have tried both. I have to reinstall the app when it does this. I have even factory reset and started over.

[Ziahh]

Mhmmm weird

[Ziahh]

Did you check to see if there was any updates? On the soft

[Ziahh]

Software

[userUGncQxUCH5]

I did. Paramount+ says this is an issue with Samsung since I am not able to update the app.

[Tjacobso]

I heard about an issue just like this on another tv. And was told to unplug the tv and push and hold the power button to drain the capacitor, to drain the remaining energy.

[userUGncQxUCH5]

I'll give it a try