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Samsung S95C Horizontal lines and half screen flashes when playing SDR content

(Topic created: 10-10-2025 09:50 AM)
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SantiKB
Constellation
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LED and OLED TVs

Hi everyone,

I’ve been experiencing a strange recurring issue on my Samsung S95C OLED TV (2023, Tizen OS) while streaming Prime Video — and sometimes even Netflix and other apps.

Every now and then, the screen flashes horizontally, showing one or more thin lines, or it displays a half-screen distortion. It looks as if the image splits in two — the lower part fills with colorful static or noise, while the top continues the scene normally.

The issue happens when watching SDR content that’s being upscaled to HDR-4K. I’ve encountered these glitches with Smallville and Fear the Walking Dead on Prime Video, The Walking Dead and Daddy Day Care on Netflix, The Nanny on HBO Max, and Justified on Disney+.

Samsung Peru has only observed the issue on Prime Video, and at least in my presence they haven’t even tested other apps (possibly because the glitch can take much longer to appear).

I’ve already ruled out most causes:

It does not happen when I stream the same content through Chromecast or Apple TV using the same Wi-Fi connection.

It does happen across different apps (Prime Video, Netflix, HBO Max, Disney+).

The TV has had its main board replaced once by Samsung service, but the issue persists.

Samsung Peru insists the problem originates from the Prime Video app — even claiming I said it only happens there.

I’m trying to confirm if other S95C owners (or Samsung OLED users) have experienced the same behavior — whether with Prime Video or other streaming apps — and what, if anything, Samsung has done about it.

If you’ve noticed similar screen flashes, horizontal glitches, or half-screen artifacts, could you please share:

Your TV model and firmware version

Whether it happens in one app or multiple

Any workarounds you’ve found (specific settings, HDMI options, etc.)

Any info or patterns could really help identify what’s going on.

Thanks in advance for your time and feedback!

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Samsung_Moderator
Community Manager
Community Manager
Options
LED and OLED TVs

Thank you for sharing this concern with us. We’d like to help get this resolved for you. Take a look at the troubleshooting steps in the link here: http://www.samsung.com/us/support/troubleshoot/TSG10002316/
After trying these troubleshooting steps and still symptom is still present, Service would be the next step. Please send us a private message with your full model number and serial number, along with any troubleshooting steps you’ve already tried. Once we have that information, we can review your case and assist you further. To set up a service repair for your device. You can visit the link below.
https://www.samsung.com/us/support/service/locations/

Private Message: https://bit.ly/3hzZfw8

If the PM link is not working for you, you can click on my name and send me a private message directly from my profile.

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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
LED and OLED TVs

Thank you for sharing this concern with us. We’d like to help get this resolved for you. Take a look at the troubleshooting steps in the link here: http://www.samsung.com/us/support/troubleshoot/TSG10002316/
After trying these troubleshooting steps and still symptom is still present, Service would be the next step. Please send us a private message with your full model number and serial number, along with any troubleshooting steps you’ve already tried. Once we have that information, we can review your case and assist you further. To set up a service repair for your device. You can visit the link below.
https://www.samsung.com/us/support/service/locations/

Private Message: https://bit.ly/3hzZfw8

If the PM link is not working for you, you can click on my name and send me a private message directly from my profile.