JUMP TO SOLUTION Solved

Original topic:

Samsung UN65JU7100 web browser problem - can not access https

(Topic created: 09-01-2019 07:50 PM)
77111 Views
userdfEOtVbylE
Constellation
Options
LED and OLED TVs

My web browser on my Samsung Smart TV will not load any https sites. 

This is a fairly new set and has the most current software update.

T-HKMAKUC-1530 (version 1530)

 

Will there be a resolution for this condition?

 

I look forward to a positive response, as I will be looking to another manufacturer the for the next set I purchase, if this does not have a positive resolution.

1 Solution


Accepted Solutions
Solution
SamsungKim1
Supernova
Options
LED and OLED TVs

Your current software version is not the latest. It should be Version 1540.3. You can find it here:  https://www.samsung.com/us/support/owners/product/2015-uhd-smart-tv-ju7100?redir=UN65JU7100

 

If you can't find the update through your television set, you may have to download it manually. Give this a shot and come back to us if you have any other questions.

View solution in context

0 Likes
Reply
10 Replies
SamsungKim1
Supernova
Options
LED and OLED TVs

Have you attempted to unplug the unit for about 5 minutes and replugging it directly into a wall socket?

0 Likes
Reply
userdfEOtVbylE
Constellation
Options
LED and OLED TVs

Thanks for your response.

 

 Yes, I tried it again last night, hoping that an update had been made and the reboot would finish the fix.

 

The browser loads http sites fine.

It will not load https sites.

 

The same “Server not found” message is displayed.

 

Very frustrating, and something that needs to be remedied by Samsung.

 

 

Solution
SamsungKim1
Supernova
Options
LED and OLED TVs

Your current software version is not the latest. It should be Version 1540.3. You can find it here:  https://www.samsung.com/us/support/owners/product/2015-uhd-smart-tv-ju7100?redir=UN65JU7100

 

If you can't find the update through your television set, you may have to download it manually. Give this a shot and come back to us if you have any other questions.

0 Likes
Reply
userZmNJQDC0eA
Asteroid
Options
LED and OLED TVs

pls clarify how to do the manual update.  I have a UN40JU640DF and it shows version 1530. The automatic uodat show this is the latest version and does not give the option to update-

 

I canmot open web pages. always get

Error message is:

only secure content will be displayed.

please let me know

tks

 

Anonymous
Not applicable
Options
LED and OLED TVs

There is a detailed guide available on the provided link. You can also view it here:  http://downloadcenter.samsung.com/content/FM/201510/20151026123952306/2015_TV_Firmware_Upgrade_Instr...

0 Likes
Reply
userZmNJQDC0eA
Asteroid
Options
LED and OLED TVs

Hi, thanks for the reply and isnstruction.

 

The problem is that the samsumg firmware web does not recognize my TV:

Model

UN40JU640DF JU640D

 

Please let me know how to proceed

tks

Anonymous
Not applicable
Options
LED and OLED TVs
0 Likes
Reply
userZmNJQDC0eA
Asteroid
Options
LED and OLED TVs

Dear sirs

The TV doesnot recognize the upgrade from the USB, and states that there is no upgrade available at this time.

Please let me knw what should we do

Thanks

Tara1823
Asteroid
Options
LED and OLED TVs

My tv does almost same thing. Says i have got the latest updated version under the auto update section. Browser isn't working and it says to update tv to latest version. 

I noticed the "how to solve" solution that was suggested multiple times didn't work correct?

0 Likes
Reply