I have only had this tv for 3.5 months and i am already having issues..... When I am inside an app like YouTube, Hulu, or other the on screen keyboard does not work properly. I have tried using the factory remote, downloading the app onto my iPad and the remote for the other Samsung tv. The cursor will not move 1 letter / number at a time. It jumps 2-4 at a time right, left, up, or down depending on the direction pressed. I have tried unplugging the tv for 5 minutes. I also searched for any available updates with no success. Best Buy tech was zero help and even though I have the My Best Buy Total they told me I had to contact Samsung. Not being able to search titles makes this smart tv useless.
Hi there, Thanks so much for asking about this. Just to confirm, have you tried factory resetting the Smart Hub and the TV? Here's a link with steps on how to do this:
