Original topic:

Search not working - QN75QN90C

(Topic created: a month ago)
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DARRIGO
Constellation
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LED and OLED TVs

I have only had this tv for 3.5 months and i am already having issues..... When I am inside an app like YouTube, Hulu, or other the on screen keyboard does not work properly. I have tried using the factory remote, downloading the app onto my iPad and the remote for the other Samsung tv. The cursor will not move 1 letter / number at a time. It jumps 2-4 at a time right, left, up, or down depending on the direction pressed. I have tried unplugging the tv for 5 minutes. I also searched for any available updates with no success. Best Buy tech was zero help and even though I have the My Best Buy Total they told me I had to contact Samsung. Not being able to search titles makes this smart tv useless. 

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Samsung_Moderator
Community Manager
Community Manager
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LED and OLED TVs

Hi there, Thanks so much for asking about this. Just to confirm, have you tried factory resetting the Smart Hub and the TV? Here's a link with steps on how to do this:

https://www.samsung.com/us/support/answer/ANS00077524/

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