Original topic:

Smart TV loop

(Topic created: 06-03-2024 03:55 AM)
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sambigden
Constellation
Options
LED and OLED TVs

I have a 50" TU8000 Crystal UHD 4K HDR Smart TV and when I don't use it for a couple of days and turn it back on it keeps rebooting the smart functionality in a continuous loop.

This means if I go to an app like Netflix the TV will exit and take me to the home screen without prompt. 

I have turned off the smart function in settings and this is still happening. Does anyone have similar experiences and /or solutions? 

1 Solution


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Solution
GaryB82
Epic Samsung Care Ambassador
Options
LED and OLED TVs
I would try factory resetting the tv to see if that resolves the issue


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1 Reply
Solution
GaryB82
Epic Samsung Care Ambassador
Options
LED and OLED TVs
I would try factory resetting the tv to see if that resolves the issue


If you've found my post to be helpful, Please like my Comments ✓✓✓.
If my response resolved your issue, please press the Like and ✓✓✓ to Accept as Solution button.