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Original topic:

QE55S90C frame cadence/pacing problems after update 1410.1

(Topic created: 06-03-2024 01:13 AM)
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GravityRZ
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LED and OLED TVs

Hello,

my tv was perfectly working on 1310 firmware.

samsung recently introduced 1410.1 which would solve audio problems and new menu features

i installed it but now i sometimes have a creen which seems to stutter

after investigation this problem seems to be called frame cadence/pacing

it is not there all the time but sometimes it looks like it is repeating/forgetting frames

Is samsung aware of this problem eg will there be a solution soon.?

firmware 1420.9 is online but that did not solve it either

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Samsung_Moderator
Community Manager
Community Manager
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LED and OLED TVs

Thank you so much for reaching out! This forum is for the support of US products and customers. We do not have the ability to support models outside of the US. There are differences between the US and International firmware, which we do not have access to. Since your product was purchased outside of the US, please visit the link below for support in your area. https://www.samsung.com/us/common/visitlocationsite.html

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Samsung_Moderator
Community Manager
Community Manager
Options
LED and OLED TVs

Thank you so much for reaching out! This forum is for the support of US products and customers. We do not have the ability to support models outside of the US. There are differences between the US and International firmware, which we do not have access to. Since your product was purchased outside of the US, please visit the link below for support in your area. https://www.samsung.com/us/common/visitlocationsite.html