Sound dropout

[Rubby123]

I have a 2yr old 65" UN65TU7000BXZA TV. In the past year it has started to drop the sound for 2 or 3 seconds 3 or 4 times an hour. I've noticed other postings with the same problem. Has a fix ever been found? Is there any information available for this problem.

Appreciate any guidance on this issue.

[420kid6]

Get a new tv

[Rubby123]

I've got a feeling you're probably right.

[OoYORIoO · Accepted solution]

@Rubby123

Welcome to the Samsung Member's Community! Thank you for your question regarding your Samsung Television. I'm sorry to hear about that!

Please contact Samsung Customer Care: 1-800-SAMSUNG

You can find support at Samsung's Website here:

https://www.samsung.com/us/support/contact/

Or if you prefer you can also send a private message with your full model and serial number and the information below to a Samsung Moderator. @Samsung_Moderator

Please be sure to have this information available:

Place of purchase:
First and Last Name:
Physical Street Address:
City, State, and Zip Code:
Home phone number:
Alternate phone number:
Email address:

Thank you for using the Samsung Member's Community and thank you for your question regarding your Samsung Television. Samsung Customer Support is here to assist you. Thank you!