Original topic:

UN50J6300 buffering

(Topic created: 03-05-2024 01:18 AM)
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G-ProPIA
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LED and OLED TVs
This "smart" old tv from 2015 is constantly buffering. I cant watch netflix or Amazon Prime anymore. I have a newer router that is 300 up, down. Is this tv just too old.? Streaming has no issues on other devices. Any solution?
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Samsung_Moderator
Community Manager
Community Manager
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LED and OLED TVs

Hello! Thank you for reaching out! You can try to use an Ethernet cable to see if this will help and make sure that your TV is updated to the most recent update available, but as your TV is older, and the apps have been updated more and more issues like this may occur. From looking at the compatibility information it seems 2015 TV is the oldest the app is compatible with. 

 

Also, just want to through this in here that this can also be server issues on the app side that can be causing this. 

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1 Reply
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
LED and OLED TVs

Hello! Thank you for reaching out! You can try to use an Ethernet cable to see if this will help and make sure that your TV is updated to the most recent update available, but as your TV is older, and the apps have been updated more and more issues like this may occur. From looking at the compatibility information it seems 2015 TV is the oldest the app is compatible with. 

 

Also, just want to through this in here that this can also be server issues on the app side that can be causing this.