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Samsung 50” TVs going black with audio only??

(Topic created: 03-01-2024 07:42 PM)
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derekmayer535
Constellation
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LED and OLED TVs

Hello, I work for the state park hotels and we use 50” inch Samsungs. We have had a rash of TVs going black with sound only. 7 last week, 5 this week. Oddly or sister park is having the same issues. Longtime Samsung user never had a bit of trouble. HELP!!!

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GaryB82
Galactic Samsung Care Ambassador
Options
LED and OLED TVs

Sounds like they are starting to go bad I would suggest reaching out to support and see about getting a Service Ticket issued and have them repaired you can reach Tech support at the link below 

https://www.samsung.com/us/support/contact/



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Solution
GaryB82
Galactic Samsung Care Ambassador
Options
LED and OLED TVs

Sounds like they are starting to go bad I would suggest reaching out to support and see about getting a Service Ticket issued and have them repaired you can reach Tech support at the link below 

https://www.samsung.com/us/support/contact/



If you've found my post to be helpful, Please like my Comments ✓✓✓.
If my response resolved your issue, please press the Like and ✓✓✓ to Accept as Solution button.