CI17
Constellation
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2 weeks ago in
LED and OLED TVsOur TV model number is UN55KU6300F. Every time we turn on the TV, it will not connect to the internet (under network status, it states "network connection failed"). The only way to fix this has been to unplug our internet modem/router, wait for it to reboot, and then it the TV will connect to the internet. No issues with the connection until the TV is turned off and then the same process has to be repeated. This is obviously pretty annoying, how can we fix this?
2 Replies
MrGhoul
Comet
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2 weeks ago in
LED and OLED TVs
I would run network diagnostics on the tv by going through device care. Also, sometimes , unplugging the tv from the outlet will fix issues. Unplug for a minimum of 5 minutes, then plug the tv back in.
ChaosSaber
Honored Contributor
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2 weeks ago in
LED and OLED TVs
To rule out your router, connect the TV to your phones hotspot and see what happens