Hello! Thank you for reaching out! If none of the troubleshooting is helping then this will be something that will require service. Depending on your warranty you will have a few options.
- If your unit was recently purchased, you can check with your retailer on their return/exchange processes. - If you have an extended warranty you can reach out to them to have service set up. - If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup - If you're OUT of warranty, you can use this link below to find a service center in your area.
You can try different DP cables and update to lastest firmware. But I have been dealing with the exact same issue also most often in games. And sometimes the monitor will not recover from the black screen.
It is most likely a faulty panel
You will need to RMA the monitor a few times if unlucky . Since this issue is very common upon all G* series.
Most common fix from users was a replacement of the motherboard + panel on the display.
I don't think it's the cable. There's no new firmware yet for this monitor.
I figured out that turning off freesync for games seems to fix the issue.
Thanks, I might RMA it at some point but it seems like too much of a hassle. I'm also a bit afraid of the clause that I'm liable for costs if there's no issue found with the monitor. It seems like it might be a software/firmware issue.
If you have to turn off freesync then yes it is a faulty monitor that needs a panel replacement.
I have the same exact issue like many more with two G7 it safe to say that this issue is spread to all G* Series.
Since this issue is very hard to troubleshoot on the user end. You are not alone to think that this issue could be a software/firmware related. Myself I have tho that same. But after 4 months of troubleshooting I know this is not software/firmware related.
In reality the issue is very much the panel being defective.
Hello! Thank you for reaching out! If none of the troubleshooting is helping then this will be something that will require service. Depending on your warranty you will have a few options.
- If your unit was recently purchased, you can check with your retailer on their return/exchange processes. - If you have an extended warranty you can reach out to them to have service set up. - If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup - If you're OUT of warranty, you can use this link below to find a service center in your area.
