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G9 Odyssey HDMI and DP no longer work after firmware 2044 update

(Topic created: Tuesday)
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Members_s50PA1b
Constellation
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Monitors and Memory

My Odyssey G9 monitor prompted me to update the OS and firmware to version 2044. Now none of the video ports seem to work. I unplugged everything and just plugged in the HDMI to my PC and it isn't detected in Windows. I plugged it into my Linux laptop and the same. I plugged the DP into a dock and both Windows and Linux can detect the monitor, but the monitor does not detect that it's plugged in to any source. I have factory reset my monitor and no change. I have attempted multiple cables and it does not make a difference. I updated my video drivers on my PC and no change. The cable test just hangs and never progresses.

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Solution
Members_s50PA1b
Constellation
Options
Monitors and Memory

Won't allow to reflash. I'm embarrased to say I missed a key step in any IT troubleshooting and I had failed last night to unplug the monitor and wait a few minutes and plug it back in. I had turned it off and on a number of times, and changed out all my cables, but what fixed it in the end was a fully power cycle via unplugging it from the wall. I'm thinking some volatile memory got cleared with the complete removal of power and that these devices don't fully shut off when you power them down.

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2 Replies
-Misfit-
Nebula
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Monitors and Memory
Will it let you flash the update again? If it doesn't I would contact CS.
Solution
Members_s50PA1b
Constellation
Options
Monitors and Memory

Won't allow to reflash. I'm embarrased to say I missed a key step in any IT troubleshooting and I had failed last night to unplug the monitor and wait a few minutes and plug it back in. I had turned it off and on a number of times, and changed out all my cables, but what fixed it in the end was a fully power cycle via unplugging it from the wall. I'm thinking some volatile memory got cleared with the complete removal of power and that these devices don't fully shut off when you power them down.

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