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Original topic:

G9 oled black screen playing game

(Topic created: 2 weeks ago)
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Ashwani15375381
Constellation
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Monitors and Memory

my screen keep going black while playing Call of duty . It seems working fine for hour then it goes black . I have to connect hdmi to bring back the display. Then remove hdmi so that i can use hdr function on display port . Facing this issue from last 3 month . Complained so many times but not getting any solution. This is my complaint number  4396190402 . If you can do anything please let me know .

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Samsung_Moderator
Community Manager
Community Manager
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Monitors and Memory

Hello! Thank you for reaching out! I would recommend making sure that both your GPU drivers and monitor drivers are up-to-date. You can also try using another cable to see if this would be the cause of the issue. After that service would be the recommend solution. Depending on your warranty you will have a few options.

 

- If your device was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service processed. 
- If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup
- If you're OUT of warranty, for depot type products (Soundbars, Home Theater Systems, tablets, ect.) that require to be shipped we recommend you speak with our depot team for pricing and to have the service set up: 1-310-669-4334.

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Samsung_Moderator
Community Manager
Community Manager
Options
Monitors and Memory

Hello! Thank you for reaching out! I would recommend making sure that both your GPU drivers and monitor drivers are up-to-date. You can also try using another cable to see if this would be the cause of the issue. After that service would be the recommend solution. Depending on your warranty you will have a few options.

 

- If your device was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service processed. 
- If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup
- If you're OUT of warranty, for depot type products (Soundbars, Home Theater Systems, tablets, ect.) that require to be shipped we recommend you speak with our depot team for pricing and to have the service set up: 1-310-669-4334.

Ashwani15375381
Constellation
Options
Monitors and Memory

Well i have given you my complaint number . It contain all the details of my model number  and everything. And the monitor is under warranty within 1 year . 

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Profilers
Asteroid
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Monitors and Memory

A lot of users are experiencing the same issue across many G* series NA and EU. Including myself with two G7.

You unfortunately may need a panel replacement. Hopefully you are within warranty and get get it repaired at the first attempt.

 

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Ashwani15375381
Constellation
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