JUMP TO SOLUTION Solved

Original topic:

LS34C502GANXZA 100hz 100 hz missing

(Topic created: Saturday)
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TedFrimet
Constellation
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Monitors and Memory

Truly wonderful monitor. Unfortunately, it installed in a HP Envy I7 with generic driver in Windows 11 Home version. Locating the correct driver on Samsung and re-installing device driver was OK.

Despite installing the correct driver, I am unable to switch to 100 hz. It isn't available as an option under advanced graphics in Windows 11. The monitor supports the higher speed, HP supports HDMI 2.0, and I am using the HDMI cable supplied by Samsung. Yet I am stuck at 59 hz.

Any suggestions as to how to proceed would be great? i.e. power down, disconnect, reinstall, etc.

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JUMP TO SOLUTION
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TedFrimet
Constellation
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Monitors and Memory

I agree that installing a graphics card would be a solution. I am using the integrated graphics on the mother board. After swapping out for a better HDMI (2.1) cable, if the screen jitters, I'll add a card. Thank You!

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Monitors and Memory
It may be that it only. Supports it through display port. Check and ensure the spec hdmi out in the monitor manual. If it is supported. Check in advanced display settings
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TedFrimet
Constellation
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Monitors and Memory

The HP Envy desktop, with I7 processor, does not support Display Port (DP). It has an HDM 2.0 and VGA output. I swapped the HDMI cable and rechecked the advanced display settings.

This desktop onboard graphics does not support 100 Hz. Sigh. The added cost of a graphics card to support 100 Hz doesn't warrant the expense considering our family computer needs. I knew, upon purchase, that HP Envy didn't support DP, and thought that HDMI 2.0 would be sufficient.

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