Hello Samsung Community Users,
There is a known drive lock issue with the Samsung Magician and the 990 pro Samsung SSD.
The issue is that the 990 PRO SSD may show up as locked within the Samsung Magician software despite of no encoding or lock settings being activated.
The Samsung 990 PRO will continue working as normal drive within the user's computer, however, if affected by the issue, Samsung Magician will not provide any of its normal options or information and will state that the drive is "locked".
Samsung has released a Firmware update fix as of May 22nd 2023, to resolve this known issue.
Firmware update (3B2QJXD7) can be downloaded here - https://semiconductor.samsung.com/consumer-storage/support/tools/
Hello. I have SSD 990 Pro with firmware 1B2QJXD7. Magician shows available update to 3B2QJXD7. I see than the difference between 2B2QJXD7 -> 3B2QJXD7 is "*To improve the abnormalities regarding drive locked on Magician software." But I can`t find change log between 1B2QJXD7 -> 2B2QJXD7. Can you find change log between 1B2QJXD7 -> 2B2QJXD7 and help me to understand differents between 1B2QJXD7 -> 3B2QJXD7
i just bought the 990 pro 2T drive and it has the newst frimware. But i the issue is still there. Just installed windows and only windows and allready used 462GB how is that posible?
this firmware looks worse to me.... I just recd a 990 Pro, manufactured in March 2023, came with 1B2QJXD7, but I was getting a not supported message for every function in Magician apart from Drive Details, Drive Details and Performance Benchmark... after upgrading to 3B2QJXD7, Drive Health is now saying N/A, same for Temperature....
I can't update. I have the 2TB 990 Pro. Just get the failed to update firmware on selected drive. Win 11 pro. So sick of Samsung at this point. If i get one more notification that i need to update the firmware from a mediocre software that can't install it i'm going back to WD as my main SSD. Honestly I wouldn't care if the software didn't notify and kick me out of every game i'm playing every 20 min.