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Original topic:

Remote desktop connection to Azure VM failing from Smart Monitor M8

(Topic created: 07-24-2022 01:22 PM)
AyanMullick
Constellation
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Monitors and Memory

I am unable to connect to hey Windows 11 desktop in Azure from my M8 smart monitor due to the below error.

userT46SsSZzm8_0-1658694112221.png

Jose, from Technical Support, did not know what to do and just said I needed to do a factory reset and get a replacement[Case#2238946026]. 

Remote desktop connection to another desktop in the same Wi-Fi network is working fine. So I am guessing this is an external name resolution or routing related connectivity problem. Please advise if anybody has tried to connect to a virtual machine in Azure from their smart monitors over the internet. Samsung doesn't provide any documentation regarding how to connect to a Microsoft cloud desktop.
https://www.samsung.com/us/computing/monitors/smart-monitors/32-m8-4k-smart-monitor-and-streaming-tv...

AyanMullick_0-1658700477067.png

 

 

 

1 Solution


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Solution
AyanMullick
Constellation
Options
Monitors and Memory

Upgrading to M8 Smart monitor Firmware version 1304 resolved the issue.

 

 

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Solution
AyanMullick
Constellation
Options
Monitors and Memory

Upgrading to M8 Smart monitor Firmware version 1304 resolved the issue.

 

 

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