I'm experiencing an issue with my 49" S95UA Super Ultrawide Dual QHD monitor and its USB-C connection to my laptop. I'm using the monitor's built-in USB hub for my wireless keyboard and mouse receiver.
When the monitor is in standby, I can wake it with my mouse or keyboard. However, immediately after waking, the USB connection to the monitor briefly disconnects and then reconnects. This causes my keyboard and mouse to stop working momentarily, resulting in the Windows "device disconnected" and "device connected" sounds. This happens every single time I wake the display, making it difficult to quickly enter my password.
To better illustrate the issue, I've plugged a USB hub with an indicator light into the monitor. While the monitor is in standby, the light on the hub is on, indicating power. Upon waking the monitor, the light goes off (indicating a power/connection loss), my peripherals stop working, and then the light comes back on after the disconnect/reconnect cycle.
Is there any way to prevent the monitor from resetting the USB connection when it wakes up? Any advice would be greatly appreciated.
I'm afraid I don't understand your response; The monitor itself does not connect to the Internet. My laptop is connected to the Internet however, there is no software for this monitor other than the Easy Settings Box and a driver, both of which are installed on my laptop. I understand that Firmware updates must be done via a USB drive however, there are no firmware updates available on Samsung's website.
